Kenya has a rapidly growing population of connected individuals and providers of digital services. Kenya’s IT & BPM industry is a wide-open space to capture the substantial opportunities offered by this connected population. This is largely because of an African digital revolution that is transforming basic services in health, finance and education and innovating outsourcing services for business processes.
A Connected and Mobile Population
Internet connectivity is considered to be a game changer for Kenya. 3G network infrastructure is growing and receiving significant investments across the entire continent. There has been a significantly increased population of households and professionals with access to mobile broadband and fiber-optic connections. Kenyans are getting things done with online and mobile capabilities, made possible in part by the rapid spread of low cost smart devices like phones and tablets.
Connectivity is already transforming six sectors and is projected to drive Kenya’s iGDP (the Internet’s contribution to the overall GDP) up.
- Banking and Finance - Increased access to financial and banking services with smart phones and mobile wallets
- Education - Kenyans are accessing skills and knowledge from the world’s best educational content on smart devices for better training. Technology-related productivity gains in education are projected to reach almost $70 billion across Africa.
- Health - Kenyans are enjoying greater use of remote diagnosis and treatment and technology-related benefits in health care
- Retail - A growing middle class is enjoying new shopping experiences, from e-commerce to mobile shopping.
- Agriculture - Kenyans can now access online agriculture expertise and information and improve access to markets for better prices for produce.
- Government - The internet is being used as a tool to improve transparency, streamline service delivery and automate revenue collection.
Information Technology and Business Process Management
With Kenyan IT and ICT set to soar, one can expect innovations to spur new business models, service diversification, network sharing and strategic partnerships that will position Kenya as leader in delivering IT & BPM services.